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Shopping Guide

➊ To place an order, kindly click on "PLACE ORDER." The website will then direct you to the order placement section.
➋ Fill in your complete details, including: Full name, Phone number, and Address. Afterwards, click "PLACE ORDER."
❸ Please note: Kindly verify and ensure that the information provided is accurate, especially your phone number, otherwise we will not be able to contact you.
❹ Once you receive a successful order notification, please keep your phone ready; our consultant will contact you to confirm your order.

Privacy Policy

➊ We diligently fulfill our responsibility regarding information security in accordance with Philippines laws and regulations on personal data protection, and we are committed to respecting the privacy and concerns of all users on our website platform.
➋ We recognize the importance of the personal data you have entrusted to us and believe that we are responsible for appropriately managing, protecting, and processing your personal data.
➌ We implement various security measures and constantly strive to ensure the security of your personal data across our systems. Users' personal data are stored behind secure networks and can only be accessed by a limited number of personnel with special access privileges to our systems.

Delivery Policy

❶ After your order is successfully created, the warehouse department will inspect the product quality and carefully package it to ensure safety during transit.
We ship goods using the EXPRESS DELIVERY service of J&T Express, Ninja Van, etc. Nationwide delivery typically takes 1-4 days, depending on the location.
❷ Upon receiving the goods, you have the right to open and inspect them. You have the right not to pay if there are any discrepancies (wrong item, incorrect price, defective product, etc.).
❸ Should you have any concerns or feedback, please contact us via Hotline: 095.3360.5555.

Warranty Policy

➊ The product warranty period is 2 years from the date you receive the item.
Within the first 30 days from the date of receipt, if the product is defective, it will be replaced 100% with a new one.
➋ The product warranty is processed via the order number and phone number, so you may keep the warranty card or not; we will still honor the product warranty.
➌ During the warranty period, defects attributed to the manufacturer will be repaired free of charge. Defects caused by the user (impact, breakage, etc.) will be serviced at the most reasonable cost.

1. Introduction
This website is operated by (Your Store Name) and provides information about the Black Dates product, along with customer consultation and support services. By accessing and leaving your information on this site, you agree to comply with the terms below.

2. Purpose of Website Use
The website is designed to:
• Provide accurate and transparent information about the Black Dates product.
• Assist customers in learning about the quality, pricing, and promotional offers.
• Receive information for customer consultation and care.

3. Product Information & Pricing
• We are committed to providing truthful product information based on the manufacturer's descriptions.
• Product prices are subject to change and will be clearly communicated before an order is placed.
• Any changes (if any) will be immediately updated on the website.

4. Customer Rights and Obligations
Customers have the right to:
• View product information and promotional offers.
• Leave their phone number for a consultation.
• Request clarification for any errors during the ordering process.
Customers have the obligation to:
• Provide accurate information when leaving their phone number.
• Not use the website for fraudulent, harmful purposes, or to disseminate false information.

5. Our Rights and Obligations
• Provide truthful information about our products.
• Contact customers for consultations based on their specific requests.
• Refuse requests that show signs of fraud.
• Adjust website content and these terms as necessary.

6. Limitation of Liability
We are not liable for the following cases:
• The customer provides incorrect contact information.
• Incidents caused by internet disruptions, connection issues, or technical errors beyond our control.
• Misunderstandings that arise from the customer's failure to carefully read the information on the website.

7. Changes to Terms
The terms of use may be updated at any time to comply with legal regulations and business policies. A customer's continued use of the website constitutes acceptance of these changes.

TERMS OF USE

1. Purpose of Information Collection
We only collect customer information (Full Name, Phone Number) when you fill out the form on our website for the following purposes:
• Contact for consultation about GLOW MATE product
• To confirm orders and support the delivery process.
• For post-purchase customer care.

2. Scope of Collection
The information collected directly through the phone number submission form includes:
• Full Name (if provided)
• Phone Number

3. Scope of Information Use
Customer information will only be used for:
• Product consultation
• Order processing
• Customer service & notification of special offers
We will absolutely not share this information with any third party, except in the following cases:
• When required by competent authorities in accordance with the law.
• When the delivery partner requires the information to complete the shipment.

4. Information Security and Storage
• Data is stored on our secure system and is protected from unauthorized access.
• Storage Duration: A maximum of 24 months, or it will be deleted immediately upon the customer's request.

5. Customer Rights
Customers have the right to:
• Request to view, update, or delete their personal information.
• Opt out of receiving customer service calls/messages at any time.
Please contact us:
📞 Hotline: 0986868888
📩 Email: healthmateglow@gmail.com

PRIVACY POLICY